Why AI Success Creates More Work Than Expected
AI pilots are designed to prove that the technology works, yet they rarely expose the infrastructure, data, ownership, process changes and permanent costs required when it does. Every successful pilot contains a miniature operating model, and CIOs should understand exactly what they are bringing through the gate.
The Age of Professionally Produced Mediocrity
AI can make almost anyone look competent now, which means competence itself is becoming a terrible competitive advantage. This is about using AI everywhere without letting it sand away the weird ideas, judgment, conviction, and fingerprints that actually make your work yours.
Three Lenses of Human-Centered Design (HCD)
People don’t interact with technology; they interact with what technology enables.